Received my PIN?

There are several reasons why you might not have received your Personal Identification Number yet.

• Your account is not on PIN hold.
  You will be required to verify your PIN only after your account balance reaches $10.00. If you do not see a hold displayed on the Overview page, under the Reports tab, then it means that your account is not on PIN hold yet.
• A PIN might not have been sent to you.
  You have to wait for a week after your account balance reached $10.00 for a PIN to be generated and mailed to you. Learn how to check your account balance.
• You haven't waited for 4 weeks after your last PIN was generated.
  PINs often take up to 4 weeks to reach you by mail. You can find the date on which your most recent PIN was generated by logging in to your account and viewing the Account Settings page under the My Account tab.
• Your payment address is not valid.
  Take a moment to review your payment address, and make updates to your address if necessary.

If you have still not received your PIN after reviewing the common issues notes above, you may request up to a maximum of 2 additional PINs by following these instructions.